Blog

  For years, “uptime” was the gold standard of IT performance. So if systems stayed online 99.9% of the time, the MSP had done its job. This isn’t a good standard anymore.

There’s a familiar pattern across every growing business when it comes to IT, projects pile up, systems age, and tickets surge.

In our experience talking to prospective clients, most IT budgets are designed to avoid pain, not create progress. They’re built to prevent outages, minimize downtime, and “keep things running.”

Most CFOs don’t wake up thinking about servers, tickets, or endpoint agents. Instead, they think about cash flow, risk exposure, ROI, and strategic return.

When companies outsource IT, they usually do it for one of two reasons: they want to save money or free up their internal team to focus on “more strategic work.”

For years, Managed IT conversations have revolved around tickets. How many came in, how fast they were resolved, and what the average response time looked like.

For a decade, “digital transformation” was the ultimate goal. Companied want to move to the cloud, modern legacy applications, and automate ancient processes. It became the corporate mantra of progress.

A common complaint marketers have is delays when trying to launch a campaign. The campaign kickoff was two months ago, with a creative brief based on a brilliant idea that the executive team seemed to support. But somehow, the launch is still pending approval.

It’s October, and the marketing department is starting to look more like a war room than a workspace. Campaigns are running late. Reports don’t match between analytics and CRM. Someone’s yelling about broken GTM tags. And some of the conversion goals are duplicates apparently.

Every IT manager has faced shadow IT, the software, systems, and tools employees use without official oversight.