Are You Looking for an Accountable Digital Partner To Help You Break Barriers?
Branding – Web Development – Digital Marketing – IT Services
Our FlexHour programs cover all Smartt services across Branding, Web Development, Digital Marketing, and IT services. But in case you have just one particular need:
Smartt FlexHours
Introduction
Smartt FlexHours removes the uncertainty for clients of getting the best value and price for a complex and ever changing set of digital services, products and access to expertise they must have to stay relevant and thrive.
How Flexhour Works
As a FlexHour client, every month, you will receive a set of products and services that change as market trends and business needs change. You will also receive service hours that can be allocated across any of our services across Branding, Web Development, Digital Marketing, and IT Services. Our cross-functional experts will also offer customized recommendations based on user research, technology trends, and best practices.
Access to Experts
FlexHours give you access to experts cross the whole Digital Lifecycle (Branding, Web Development, Digital Marketing, and IT services) at a set monthly price.
Stay Relevant
Having access to digital services mean you can trim unnecessary waste and maximize your spend based on value and ROI for the month.
Continuous Improvements
Stay relevant and thrive with continuous planning and execution based on results and the ever-changing technology landscape.
FlexHours Digital and IT Services
Startup
- 3 Included Hours / month
- Premium Hosting
- Email (MagicMail)
- Website Monitoring
- Account Management by "Junior" or above
Basic
- 8 Included Hours / month
- Premium Hosting
- Email (MagicMail)
- Website Monitoring
- Account Management by "Junior" or above
Premium
- 20 Included Hours / month
- Corporate Hosting
- Email (MagicMail)
- Website Monitoring
- Account Management by "Senior" or above
Professional
- 45 Total Hours / month
- Corporate VPS
- Offsite Backup
- NAAS 1Gbs (on net)
- Off-server Log Storage (Wazuh)
- Malicious Traffic Blocking (Trend Micro)
- Website Monitoring
- Account Management by "Senior" or above
Corporate
- 150 Total Hours / month
- Corporate VPS
- Offsite Backup
- NAAS 1Gbs (on net)
- Off-server Log Storage (Wazuh)
- Malicious Traffic Blocking (Trend Micro)
- Vulnerability Scan and Reporting (tenable.io)
- Website Monitoring
- Account Management by "Expert" or above
Enterprise
- 240 Total Hours / month
- Corporate VPS
- Offsite Backup
- NAAS 1Gbs (on net)
- Off-server Log Storage (Wazuh)
- Malicious Traffic Blocking (Trend Micro)
- Vulnerability Scan and Reporting (tenable.io)
- Malicious Traffic Blocking (NSX-T IDS/IPS)
- Website Monitoring
- Account Management by "Expert" or above
* Prices in USD for all non Canadian incorporated clients. Additional hours based on standard rate table. Calculated at 15 minute increments.
Travel time for site visits are billable if the total time is less than 4 hours.
Rate Card for Additional Hours
| Title / Position | Sample Service / Activities** | Rate*** |
|---|---|---|
| Junior | System & Business Analysis / Visual & Graphic Design / Development & Programming / QC / Content Migration / ITIL Implementation / Security & Diagnostics / System Administration / System Hardening / Account Management / Project Management | $165 |
| Senior | Above + Compliance & Best Practice | $190 |
| Expert | Above + Service Design | $215 |
| Architect | Above + Architecture | $240 |
| Practice Lead | Above + Consulting | $275 |
* Any billable hours outside of the client's FlexHours package will be at our standard Rate Card.
** Sample activities only.
*** Prices in USD for all non Canadian incorporated clients. Calculated in 15 minute increments.
Non FlexHours requests that are cancelled with less than 24 hours notice are charged the minimum charge of 2 hours. This cancellation charge does not apply to FlexHour clients.
Travel time for site visits are billable if the total time is less than 4 hours.
“I try to do my own research and talk to other IT professionals, but it’s always good to get that expertise applied to your own specific situation. I found the discussions we had with Smartt really useful, especially around how we could make our systems more secure and robust.”
Daniel Vazquez, IT Administrator
The FlexHours Process
FLEXHOURS OVERVIEW
Smartt uses a FlexHours model to deliver business value and increase business results. FlexHours can be allocated monthly across Smartt services (Branding, Web Development, Digital Marketing and IT services) based on your business needs, goals, and performance. Packages are based on standard digital roadmaps for similar organizations or customized according to your needs.
01.
Business Review, Audits and Recommendations
The best plan is the one that fits your specific needs. We always start by learning about your company so that we can align our thinking, talent, and technology recommendations with your situation. We will then conduct audits to benchmark your desired services across Branding, Web Development, Digital Marketing, and IT Services against best practices and the latest trends. Recommendations are prioritized based on your priorities and resources available so that they can be part of your digital roadmap.
02.
Digital Roadmap
A roadmap serves as an evolving blueprint that describes and measures integrated programs so that you can align resources to improve results and position for the future. Each key area is prioritized into four levels. By having a strong idea of what your next steps are, we can balance the short term with the longer term to avoid making choices that may create reworks in the future.
03.
Ongoing Execution
Our team will use the allocatable FlexHours each month to work as an extension of your team. Each month’s tasks and focus will be agreed on mutually based on your digital roadmap and latest needs. Additional hours outside of your FlexHours package are also available as according to our standard Rate Card.
04.
Reviews and Adjustments
We will review the progress and results every month. Every year we will update the overall roadmap based on the results, latest trends and best practices.
Sample Billable Activities
Your FlexHours may be allocated to activities across Smartt's integrated service offerings. Here are some popular activity categories you can use Smartt for.
- Audits, Strategy, and Consulting
- Meetings / Onsite Visits
- IT Helpdesk / Support
- IT Outsourcing
- IT Network Support
- Cybersecurity Services
- Branding / Graphics Design
- Web / Application Development
- Digital Marketing Management
- Server Patching / Other Updates
- Reports + Insights / Recommendations
Communication
Smartt’s communication protocols are designed to give you transparency and proactive communication.
EVERYDAY WHITE GLOVE SERVICE
Your personal Account Manager will be your primary contact for your every day needs. You can contact your Account Manager through Basecamp or phone, who will then coordinate Smartt’s team members on your behalf.
EMERGENCY SUPPORT
For emergency situations when your Account Manager is unavailable, you can send an email support@smartt.com and set the message priority to “Urgent” or call our primary support line at 604-473-9700.
Interested in learning more?
Get in touch for a no-obligation call to see if we would be a good fit for each other.
Book a Free ConsultationOur Cross Function Team
Smartt’s team distinguishes us from any other consultancy or agency. We are a unique group of cross-functional experts who share the same values and approach. Our clients have called us their “Saviors”, “Rockstars”, and their secret “Special Force”. We prefer just “Gentle folks with Brains”.
Logical in Thinking;
Creative in Direction
Careful in Planning;
Agile in Execution
Blunt in Recommendation;
Polite in Delivery
Passionate at Work;
Passionate in Life;
Business Success Means Removing Boundaries
Our FlexHours Service Delivery Model require us to give our clients the Right Thinking, the Right Execution, and the Right Timing.
The Right Thinking:
To a person with a hammer, every problem looks like a nail. Our team must learn and understand the core principles from multiple disciplines so that the right decisions can be made.
The Right Execution:
Ideas are nothing until they become reality. Checklists and best practices help our team achieve predictable outcomes for our clients.
The Right Timing:
A good plan executed at the right time is better than a perfect plan executed at the wrong time. Our agile approach helps our team deliver business value rapidly.
“Our integrated approach distinguishes Smartt from any other consultancy or agency. Let our team work as an extension of yours and maintain a focus on the rapid delivery of business value (“Bang for the buck”) amidst a constantly evolving business and technical landscape.”
Saleh Tousi, CEO