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With AI and automation tools becoming increasingly accessible, businesses can now automate processes that would have required significant development resources just a few years ago.

Traditionally, the role of IT in a business has been to keep systems running, manage infrastructure, supports employees, and resolve technical problems when they arise.

With all the AI and automation tools available today, it's becoming easier and less expensive for businesses to automate work that previously required a lot of manual effort.

As businesses grow, their technology requirements tend to become more complicated.

Most organizations have a lot more manual work than they realize. The reason nobody notices it is that the work has become normal. For example:

A technology roadmap can be technically accurate and still be almost useless to the executive team.

In our last article, What Happens When Your One Technical Person Quits, we looked at what can happen when too much technical knowledge, access, and responsibility sits with one person.

A lot of small and mid-sized businesses have one person who quietly becomes the technical backbone of the company. It may be the IT manager, developer, systems administrator, technical co-founder, or simply the employee who understands how all the systems fit together.

Not too long ago, a local accounting firm that we won’t name (they are not a client; this story was told to us by one of their workers) got hacked and their computers locked up by a blackmailer.

Property management companies tend to scale in complexity as they grow because every new property adds more tenant communication, maintenance requests, leases, inspections, payments, vendor coordination, and reporting.