fThis page keeps you updated on the status of the Smartt Network. It will keep you informed of any outages, updates or scheduled maintenance. If you are unable to connect to the network, check here first for the latest status updates.
 
CurrentOutage Current Outage ExpectedOutage Planned Outage PastOutage Past Outage PotentialOutage Potential Outage New Software Release New Software or Information Release
Date: 07/24/2017 PastOutageby Telus
Time: 18:00PM - 01:00 PM PT (July 25th)
Duration: 19 Hours
Affected Customers: Specific ADSL PPPoE connections
Reason of Outage:

TELUS was having a network issue on one of their authentication LAC equipment. Clients using PPPoE ADSL connection might have lost their connectivity. This issue was escalated to Telus core network team. 

Telus has confirmed that issue had already been resolved. Our affected connections were also back up.

If you would have any questions or need additional information, please contact our Client Services Group:

. Telephone: 604-473-9700
. Email: support@smartt.com

Thank you,
Smartt Team                                                                                         

Date: 07/07/2017 PastOutageby Telus
Time: 03:00PM - 02:10 AM PT
Duration: 11 Hours 10 Minutes
Affected Customers: ADSL PPPoE service
Reason of Outage:

TELUS was having a network issue in Vancouver area. Clients using PPPoE ADSL connection might have experienced packet loss on their connection. This issue was escalated to their core network team and they resolved this issue around July 8th, 2:10 AM PT.

If you have any questions or concerns, please feel free to contact us. We apologize for any inconvenience this may have caused.                                                                                                                                                                                                                                                                            

Date: 07/06/2017PastOutage
Time: 12:00PM -  10:00AM (of 07/08) PT
Duration: 46 Hours
Affected Customers: Offsite Backup Service
Reason of Outage:

Disk errors were discovered on Smartt backup server. Clients using offsite backup service were affected. No backup jobs would be running untill the issue had been resolved. We apologize for any inconvenience this may have caused.

Date: 07/06/2017PotentialOutage by Skyway West
Time: 21:00PM - 22:00PM PT
Duration: 60 Minutes
Affected Customers: No customer should be affected by PDU equipment upgrade.
Reason of Outage:

Skyway West will be upgrading rack-mount PDU equipment this Thursday night after 21:00PM. Only one power circuit will get upgraded at a time, so there is no customer impact expected.

This upgrade will increase reliability and availability of power in the community cabinet (VANIX, etc.).

All equipment with single PSUs are plugged into an Automatic Transfer Switch, which is not on the schedule. The upgrade only affects power distribution units (PDUs) to redundant PSUs.

If you have any questions or concerns, please feel free to contact us. We apologize for any inconvenience this may have caused.

Date: 07/01/2017PotentialOutage by Bell
Time: 21:21PM -  14:51PM PT
Duration: 17 Hours and 30 Minutes
Affected Customers:

No customer should be affected.

Reason of Outage:
Redundant backbone connection at Vancouver Harbor was offline due to a physical port issue on Bell network equipment.
 
Smartt did not anticipate any service interruptions since all traffic was automatically routed to the other good backbone connection in Burnaby. Smartt support staff were working to resolve the issue with upstream provider throughout this time.
 
If you would have any questions or need additional information, please contact our Client Services Group:
 
. Telephone: 604-473-9700
 
Thank you,
Smartt Team
Date: 06/30/2017PastOutage
Time: 8:00AM -  16:30PM PT
Duration: 8 Hours and 30 Minutes
Affected Customers: Offsite Backup Service
Reason of Outage:

Disk errors were discovered on Smartt backup server. Client's using offsite backup service were affected. No backup jobs would be running untill the issue had actually been resolved. We apologize for any inconvenience this may have caused.

Date: 06/23/2017PotentialOutage by  BC Hydro
Time: 05:50AM - 08:10AM PT
Duration: 2 Hours and 20 Minutes
Affected Customers:

No customer should be affected.

Reason of Outage:
BC Hydro was having a power outage around Henning drive - Burnaby area.
 
Smartt did not anticipate any service interruptions since our systems were operating on backup power (UPS and power generator), and our support staff were on site to monitor the situation throughout this time.
 
If you would have any questions or need additional information, please contact our Client Services Group:
 
. Telephone: 604-473-9700
 
Thank you,
Smartt Team
Date: 06/21/2017PotentialOutage
Time: 07:00AM - 08:00AM PT
Duration: 60 Minutes
Affected Customers: No customer should be affected by Smartt generator test.
Reason of Outage:

The total generator test time will be 60 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for any inconvenience this may have caused.

Date: 06/07/2016PastOutageby Shaw
Time: 8 hours
Steps to Resolution: High priority two-way communication with the upstream provider on the trouble-shooting status on daily basis
Affected Customers: Cable service
Reason of Outage: Our specific Cable clients were having connection issues since this morning. Shaw was having issue with their CMTS devices in Lower mainland which was affecting our clients. Their technicians have resolved the issue. We will keep monitoring our connections and will follow up with affected clients tomorrow. We apologize for any inconvenience this may have caused.
Date: 05/29/2017ExpectedOutage
Time: 10:30AM - 11:00AM PT
Duration: 15 Minutes
Affected Customers: No customer should be affected by this UPS maintenance.
Reason of Outage:

One of the batteries in Smartt's central UPS need replacement and will be offline for approximately 15 minutes. This maintenance will occur on May 29th between 10:30 AM and 11:00 AM PT. None of our customers should be affected by this maintenance. If you have any questions or concerns, please feel free to contact us.

Date: 05/11/2017ExpectedOutage
Time: 10:00 PM - 10:15 PM
Duration: 15 Minutes
Affected Customers: Failover service
Reason of Outage:

Smartt's central Failover service router will be offline during a planned 15 minute maintenance period. Clients using our Failover service will be affected by this maintenance. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 04/27/2017PastOutageby Shaw
Time: 12:30 PM - 4:00 PM
Duration: 3 Hours 30 Minutes
Affected Customers: Cable service
Reason of Outage:

Clients using our cable service may have experienced an internet outage. Shaw was having a national service outage which was imacting all the regions. Their engineering team has isolated and resolved the issue. Smartt will follow up with our affected clients and Shaw Network team again tomorrow to ensure the issue is completely resolved. We apologize for any inconvenience this may have caused.

Date: 03/22/2017PotentialOutage
Time: 07:00AM - 08:00AM PT
Duration: 60 Minutes
Affected Customers: No customer should be affected by Smartt generator test.
Reason of Outage:

The total generator test time will be 60 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for any inconvenience this may have caused.

Date: 03/21/2017Potential Outage
Time: 09:30AM - 01:30PM PT
Duration: 4 Hours
Affected Customers: No customer should be affected by annual UPS maintenance.
Reason of Outage:

Smartt's central UPS will be offline during annual UPS maintenance on March 21, 2017 from 09:30AM to 01:30PM PT. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 03/12/2017ExpectedOutage
Time: 23:00PM - 23:30PM PT
Duration: 30 Minutes
Affected Customers: Specific web hosting clients
Reason of Outage:

Smartt is performing two important security upgrades for FreeBSD operating system and Apache web server. Affected websites will be down throughout the maintenance period. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 03/05/2017ExpectedOutage
Time: 23:00PM - 23:30PM PT
Duration: 30 Minutes
Affected Customers: Specific web hosting clients
Reason of Outage:

Smartt is performing two important security upgrades for FreeBSD operating system and Apache web server. Affected websites will be down throughout the maintenance period. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 02/26/2017ExpectedOutage
Time: 23:00PM - 23:30PM PT
Duration: 30 Minutes
Affected Customers: Specific web hosting clients
Reason of Outage:

Smartt is performing two important security upgrades for FreeBSD operating system and Apache web server. Affected websites will be down throughout the maintenance period. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 02/19/2017ExpectedOutage
Time: 23:00PM - 23:30PM PT
Duration: 30 Minutes
Affected Customers: Specific web hosting clients
Reason of Outage:

Smartt is performing two important security upgrades for FreeBSD operating system and Apache web server. Affected websites will be down throughout the maintenance period. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 02/06/2017PastOutage by Shaw
Time: 8:00 AM - 5:00 PM (02/07/2017)
Duration: 33 Hours
Affected Customers: Cable service
Reason of Outage:

Due to an incorrect speed port configuration on Shaw network equipment, cable customers may have experienced a slow upload speed issue. Shaw's Network Operations team has isolated and resolved the issue. Smartt will follow up with our affected clients and Shaw Network team again tomorrow to ensure the issue is completely resolved. We apologize for any inconvenience this may have caused.

Date: 01/10/2017PastOutage
Time: 1:34 PM - 10:36 AM (01/11/2017)
Duration: 21 Hours 
Affected Customers: Web hosting Service
Reason of Outage:

Windows Web server (Antarctic) became unresponsive for HTTP Service. Server reload was required to activate the service again. After reload all the affected websites were up and accessible. Due to a malfunction of our notification system, it auto acknowledged the outage and we missed the notification for it. Because of that we were not able to resolve it immediately. We have tested the notification delivery to confirm that notifications should not be missed next time. We apologize for any inconvenience this may have caused.

Date: 01/11/2017PastOutage
Time: 12:00 AM - 9:25 AM
Duration: 9.5 Hours
Affected Customers: Web hosting Service
Reason of Outage:

HTTP service for our Free BSD web server (Laurent) went down during nightly server reload due to a SSL configuration issue. The root cause was identified and issue has been resolved. All the affected websites are up now, if you are still experiencing issue with your website please contact our support team. Due to a malfunction of our notification system, it auto acknowledged the outage and we missed the notification it.  Because of that we were not able to resolve it immediately. We have tested the notification delivery to confirm that notifications should not be missed next time. We apologize for any inconvenience this may have caused.

Date: 12/05/2016PastOutage
Time: 3:00PM - 4:00AM PT
Duration: 13 Hours
Affected Customers: Offsite Backup Service
Reason of Outage:

Disk errors were discovered on Smartt backup server. Disk scan process to identify and correct errors was completed around 4:00AM this morning. Furthermore, we have successfully completed tests to ensure that issue has been resolved. All backups will be running as per schedule tonight. We apologize for any inconvenience this may have caused.

Date: 11/08/2016PastOutage
Time: 13:51PM - 13:53PM PT
Duration: 2 Minutes
Affected Customers: All PPPoE services (network wide)
Reason of Outage:

A network issue was discovered on Smartt PPPoE router. To quickly resolve the issue and reduce further impact to all clients, we had to perform a soft router reboot. We apologize for any inconvenience this may cause.

Date: 10/17/2016CurrentOutage by Shaw
Resolution Time: No ERT provided by the upstream provider
Steps to Resolution: High priority two-way communication with the upstream provider on the trouble-shooting status on daily basis
Affected Customers: Cable service
Reason of Outage:

Cable customers may experience intermittent connections due to a DHCP Lease Timers issue. To reconnect to Cable DHCP server, these clients would need to reboot their Cable modems. Smartt is currently working with Cable Lab Team on resolving CMTS Device configuration issue. We apologize for any inconvenience this may cause.

Date: 10/20/2016ExpectedOutage by Telus
Time: 01:00AM - 05:00AM PT
Duration: 60 Minutes per circuit
Affected Customers: ADSL PPPoE service
Reason of Outage:

TELUS will be updating the configuration of key elements in it's network to allow for greater capacity/reliability for clients and is also a prerequisite for ongoing infrastructure enhancements. Please note that clients without redundant connection will experience a loss of service for the duration shown above. Those clients with a redundant connection will see reconvergence hits rather than outage time. We apologize for any inconvenience this may cause.

Date: 09/21/2016PotentialOutage
Time: 07:00AM - 08:00AM PT
Duration: 60 Minutes
Affected Customers: No customer should be affected by Smartt generator test.
Reason of Outage:

The total generator test time will be 60 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 07/11/2016ExpectedOutage
Time: 23:00PM - 23:30PM PT
Duration: 30 Minutes
Affected Customers: Specific web hosting clients
Reason of Outage:

Due to end-of-life for PHP 5.4, Smartt will be performing PHP 5.6 upgrade on our FreeBSD hosting servers. Affected websites will be down throughout the maintenance period. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 07/07/2016PastOutage
Time: 11:50AM - 12:50PM PT
Duration: 60 Minutes
Affected Customers: Smartt IMAP and Webmail service
Reason of Outage:

One of our email partitions was running out of space due to an unusual usage. Smartt network team has isolated and resolved the disk space issue. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 06/29/2016ExpectedOutage by Telus
Time: 01:00AM - 05:00AM PT
Duration: 20 Minutes per circuit
Affected Customers: ADSL service
Reason of Outage:

TELUS will be upgrading hardware components on targeted ADSL network elements as part of a network modernization project. Please note that clients without a redundant connection will experience a loss of service for the duration shown above. Those clients with a redundant connection will see reconvergence hits rather than outage time. We apologize for any inconvenience this may cause.

Date: 06/23/2016PotentialOutage
Time: 07:00AM - 08:00AM PT
Duration: 60 Minutes
Affected Customers: No customer should be affected by Smartt generator test.
Reason of Outage:

The total generator test time will be 60 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 06/13/2016ExpectedOutage
Time: 11:30PM - 12:30PM PT
Duration: 60 Minutes
Affected Customers: MyBackupServer clients
Reason of Outage:

We have identified a hardware problem with the server running MyBackupServer. Smartt CSG team is currently working to replace the detective hardware. We apologize for any inconvenience this may have caused.

Date: 06/11/2016ExpectedOutage
Time: 23:00PM - 23:30PM PT
Duration: 30 Minutes
Affected Customers: Specific web hosting clients
Reason of Outage:

Due to end-of-life for PHP 5.4, Smartt will be performing PHP 5.6 upgrade on our FreeBSD hosting servers. Affected websites will be down throughout the maintenance period. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 06/10/2016ExpectedOutage
Time: 14:00PM - 14:30PM PT
Duration: 60 Minutes
Affected Customers: MyBackupServer clients
Reason of Outage:

We have identified a hardware problem with the server running MyBackupServer. Smartt CSG team is currently working to replace the detective hardware. We apologize for any inconvenience this may have caused.

Date: 05/30/2016PastOutage
Time: 01:30PM - 01:37PM PT
Duration: 7 Minutes
Affected Customers: Smartt SMTP authentication service with port 587
Reason of Outage:

Due to a spam activity, Smartt SMTP authentication service was interrupted for a short period of time. We have immediately resolved the issue. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 05/11/2016ExpectedOutage
Time: 23:00PM - 23:30PM PT
Duration: 30 Minutes
Affected Customers: Specific web hosting clients
Reason of Outage:

Due to end-of-life for PHP 5.4, Smartt will be performing PHP 5.6 upgrade on our FreeBSD hosting servers. Affected websites will be down throughout the maintenance period. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 04/11/2016ExpectedOutage
Time: 23:00PM - 23:30PM PT
Duration: 30 Minutes
Affected Customers: Specific web hosting clients
Reason of Outage:

Due to end-of-life for PHP 5.4, Smartt will be performing PHP 5.6 upgrade on our FreeBSD hosting servers. Affected websites will be down throughout the maintenance period. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 03/16/2016CurrentOutage
Time: 10:23AM - 18:14PM PT
Duration: 7 Hours and 51 Minutes
Affected Customers: All Telus connectivity customers
Reason of Outage:

Telus is experiencing some network issues in British Columbia province. Telus NOC team is aware of the issues and working to restore the service. We apologize for any inconvenience this may cause.

Date: 02/25/2016PotentialOutage
Time: 07:00AM - 08:00AM PT
Duration: 60 Minutes
Affected Customers: No customer should be affected by Smartt generator test.
Reason of Outage:

The total generator test time will be 60 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 02/23/2016PotentialOutageby Hurricane Electric
Time: 10:00AM - 12:00PM PT
Duration: 2 Hours
Affected Customers: Connectivity Clients
Reason of Outage:

There was a speed issue with HE network due to a fiber cut which affected traffic to YVR. HE NOC team is still working on getting the issue resolved as soon as they can. Smartt has already routed our traffic to another alternative route. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 01/29/2016PastOutage
Time: 20:40PM - 21:15PM PT
Duration: 35 Minutes
Affected Customers: Specific websites hosted on Halninek server
Reason of Outage:

We were experiencing some technical issues with one of Smartt web hosting servers. Smartt Admin team was aware of the issues and working to restore the service. We apologize for any inconvenience this may cause.

Date: 01/25/2016PastOutage
Time: 17:14PM - 18:10PM PT
Duration: 56 Minutes
Affected Customers: All connections at 938 Howe St Vancouver
Reason of Outage:

We were experiencing an outage on the fiber circuit at 938 Howe Street Vancouver. Bell NOC team was aware of the issues and working to resolve them. We apologize for any inconvenience this may cause.

Date: 12/12/2015Expected Outage
Time: 12:00AM - 1:00AM PT
Duration: 60 Minutes
Affected Customers: All Failover Connections
Reason of Outage:

A firmware upgrade to stabilize Smartt failover service has been scheduled for 1:00AM Dec 5. As part of the upgrade process, the main router for failover connections will be offline. Please be advised that failover service will not be available during this 60 minute upgrade process. We apologize for any inconvenience this may cause.

Date: 12/05/2015Expected Outage
Time: 1:00AM - 2:00AM PT
Duration: 60 Minutes
Affected Customers: All Failover Connections
Reason of Outage:

A firmware upgrade to stabilize Smartt failover service has been scheduled for 1:00AM Dec 5. As part of the upgrade process, the main router for failover connections will be offline. Please be advised that failover service will not be available during this 60 minute upgrade process. We apologize for any inconvenience this may cause.

Date: 11/26/2015 ExpectedOutage
Time: 6:15AM - 6:30AM PT
Duration: 15 Minutes
Affected Customers: All PPPoE services (network wide)
Reason of Outage:

Smartt will undergo scheduled upgrading to part of its network infrastructure. Clients using our PPPoE ADSL service will experience an outage. Please reboot the modem to bring your connection back if necessary. We apologize for any inconvenience this may cause.

Date: 11/25/2015Potential Outage
Time: 07:00AM - 08:00AM PT
Duration: 60 Minutes
Affected Customers: No customer should be affected by Smartt generator test.
Reason of Outage:

The total generator test time will be 60 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 11/18/2015Potential Outage
Time: 07:00AM - 08:00AM PT
Duration: 60 Minutes
Affected Customers: No customer should be affected by Smartt generator test.
Reason of Outage:

The total generator test time will be 60 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 10/18/2015ExpectedOutage by Telus
Time: 01:01AM - 05:00AM PT
Duration: 20 Minutes per Circuit
Affected Customers: All Bridge ADSL services
Reason of Outage:
TELUS will be performing maintenance on network elements in different areas. This activity is to update operating system software on targeted network elements as part of a network modernization project. Please note that clients without a redundant connection will experience a loss of service for the duration shown above. Those clients with a redundant connection will see reconvergence hits rather than outage time. We apologize for any inconvenience this may cause.
Date: 09/18/2015Past Outage
Time: 12:05AM - 12:45PM PT
Duration: 40 Minutes
Affected Customers: All Customers with Incoming Email Service
Reason of Outage:
The issue with incoming email service was resolved around 12:45PM PT. Incoming emails that were sent during the outage will slowly begin to come in. We apologize for the inconvenience.
Date: 09/09/2015PastOutageby Bell
Time: 10:17AM - 13:52PM PT
Duration: 3 Hours & 35 Minutes
Affected Customers: All Smartt connectivity services at 938 Howe Street Vancouver BC
Reason of Outage:

Bell was experiencing some connectivity issues on the fiber circuit at 938 Howe Street Vancouver due to an order related issue. Bell NOC team was aware of the issues and working to resolve them. We apologize for any inconvenience this may cause.

Date: 09/05/2015 ExpectedOutage
Time: 20:40PM - 21:40PM PT
Duration: 1 Hour
Affected Customers: Specific Colocation Customers
Reason of Outage:

Smartt was experiencing a software issue on one of our Colocation access switches in row F. The issue has been adjusted by our CSG team in a timely manner. We apologize for any inconvenience this may cause.

Date: 08/30/2015 ExpectedOutage
Time: 12:45AM - 1:00AM PT
Duration: 15 Minutes
Affected Customers: All PPPoE services (network wide)
Reason of Outage:

Smartt will undergo scheduled upgrading to part of its network infrastructure. Clients using our PPPoE ADSL service will experience an outage. Please reboot the modem to bring your connection back if necessary. We apologize for any inconvenience this may cause.

Date: 08/23/2015PastOutageby Bell
Time: 21:00PM 08/23 - 09:55AM 08/25 PT
Duration: 36 Hours & 55 Minutes
Affected Customers: All Smartt connectivity services at 938 Howe Street Vancouver BC
Reason of Outage:

Bell is experiencing some connectivity issues on the fiber circuit at 938 Howe Street Vancouver. Bell NOC team was aware of the issues and working to resolve them. We apologize for any inconvenience this may cause.

Date: 07/25/2015ExpectedOutage
Time: 01:00AM - 01:15AM PT
Duration: 15 Minutes
Affected Customers: Fiber and Cable (all services, network wide)
Reason of Outage:

Smartt will undergo scheduled upgrading to part of its network infrastructure. Clients using our fiber and cable service will experience an outage. We apologize for any inconvenience this may cause.

Date: 07/22/2015PastOutage by Telus
Time: 23:35PM - 01:35AM PT
Duration: 2 Hours
Affected Customers: All PPPoE services
Reason of Outage:

Telus was performing some unplanned network updates on PPPoE connections. We apologize for any inconvenience this may cause.

Date: 07/17/2015PastOutage by Telus
Time: 13:00PM - 20:30PM PT
Duration: 7.5 Hours
Affected Customers: Random PPPoE services
Reason of Outage:

Telus was experiencing a network issue with PPPoE connections. Telus NOC team was aware of the issue and working to resolve the issue. We apologize for any inconvenience this may cause.

Date: 07/16/2015PastOutage
Time: 10:50AM - 14:50PM PT
Duration: 4 Hours
Affected Customers: Random PPPoE services
Reason of Outage:

Telus was experiencing a network issue with PPPoE  Radius server. Telus NOC team was aware of the issue and working to resolve the issue. We apologize for any inconvenience this may cause.

Date: 07/16/2015ExpectedOutage
Time: 01:00AM - 01:45AM PT
Duration: Estimated 15 Minutes
Affected Customers: Cable (all services, network wide)
Reason of Outage:

Smartt will undergo scheduled upgrading to part of its network infrastructure. Clients using our cable service will experience an outage. We apologize for any inconvenience this may cause.

Date: 07/15/2015ExpectedOutage
Time: 01:01AM - 05:00AM PT
Duration: 10 Minutes per Circuit
Affected Customers: All Smartt PPPoE and Arista Clients
Reason of Outage:

TELUS will be performing maintenance on network elements in the area(s) shown above. This activity is to replace network transport cards on targeted network elements as part of a network modernization project.

Please note that clients without a redundant connection will experience a loss of service for the duration shown above. Those clients with a redundant connection will see reconvergence hits rather than outage time. We apologize for any inconvenience this may cause.

Date: 06/24/2015Potential Outage
Time: 12:15PM - 01:00PM PT
Duration: 45 Minutes
Affected Customers: All Smartt Clients
Reason of Outage:

One of our redundant backbone providers were having bandwidth issues as a result we have redirected all traffic to an alternate backbone path and have contacted our provider to resolve the issue. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 06/24/2015Potential Outage
Time: 09:38AM - 09:42AM PT
Duration: 4 Minutes
Affected Customers: All Smartt Clients
Reason of Outage:

Due to issues with OSPF Routing process on our Main Network router and as a result, we had to reboout our Main Network Router. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 05/26/2015Potential Outage
Time: 07:00AM - 08:00AM PT
Duration: 60 Minutes
Affected Customers: No customer should be affected by the quarterly generator test.
Reason of Outage:

The total generator test time will be 60 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 05/08/2015Planned Outageby Telus
Time: 01:00AM - 05:00AM PST
Duration: estimated outage per circuit - 15 Minutes
Affected Customers: All Bridge ADSL Connections
Reason of Outage:

TELUS will be performing an emergency maintenance on network elements in the Vancouver and Burnaby area(s).

Telus technicians have identified an equipment fault which is jeopardizing network stability. We will be repairing/replacing components as required to restore normal operation and clear alarm conditions.

Please note that clients without a redundant connection will experience a loss of service for the duration shown above. Those clients with a redundant connection will see reconvergence hits rather than outage time.

We apologize for any inconvenience this may cause.

Date: 05/05/2015Past Outage
Time: 17:00PM - 03:30AM PST
Duration: 8.5 Hours
Affected Customers: Random PPPoE Connections
Reason of Outage:

Telus is currently experiencing a network issue with PPPoE connections due to a hardware failure. Telus NOC team is aware of the issue and are working to resolve the issue. We apologize for any inconvenience this may cause.

Date: 05/03/2015Expected Outage
Time: 10:00PM - 10:05PM PT
Duration: 5 Minutes
Affected Customers: All Failover Connections
Reason of Outage:

A software maintenance to stabilize Smartt failover service has been scheduled for 10:00PM Sunday May 3rd. As part of the maintenance process, the main router for failover connections will be rebooted. Please be advised that failover service will not be available during this 5 minute reboot process. We apologize for any inconvenience this may cause.

Date: 04/27/2015Past Outage
Time: 20:30PM - 00:00AM PT
Duration: 3.5 Hours
Affected Customers: Random PPPoE Connections
Reason of Outage:

Telus is currently experiencing a network issue with PPPoE connections due to a hardware failure. Telus NOC team is aware of the issue and still working to resolve the issue. We apologize for any inconvenience this may cause.

Date: 04/09/2015Past Outage
Time: 07:30AM - 10:00AM PT
Duration: 2.5 Hours
Affected Customers: All PPPoE ADSL Connections
Reason of Outage:

There was an issue on Telus's network that caused all PPPoE (15.0 mbps and 25.0 mbps) ADSL connections to go offline. Customers province-wide on both Telus and non-Telus PPPoE connections were affected by this problem. Telus resolved the issue around 10:00AM. If you are still having issues please reboot your ADSL PPPoE modem. If you continue to have issues, please contact support at 604-473-9700. We apologize for any inconvenience this may cause.

Date: 03/27/2015Past Outage
Time: 03/27/2015 09:30AM PT - 04/08/15 14:30PM PT
Duration: 13 Days
Affected Customers: Smartt Data Usage Report service
Reason of Outage:

We were experiencing technical difficulties with our data usage report web tool. Our team has resolved the issue. We apologize for any inconvenience this may have caused.

Date: 03/25/2015Expected Outage by Telus
Time: 01:01AM - 05:00AM PT
Duration: estimated outage per circuit - 10 Minutes
Affected Customers: All Smartt PPPoE clients and some specified fiber clients
Reason of Outage:

TELUS will be performing an emergency network maintenance in the area(s). This activity is an investigation on transport facilities to resolve a trouble. Services with no redundancy will experience loss of service for the duration shown above. Services with redundancy will exprerience brief convergence hits rather than an outage. Emergency Releases are performed when TELUS identifies a network condition that could result in a significant failure impacting multiple TELUS Customer Services. TELUS corrects this threat through a controlled emergency activity in order to mitigate any significant customer outage. We apologize for any inconvenience this may cause.

Date: 03/15/2015Past Outage
Time:  
Duration: up to 08:00PM PT
Affected Customers: Visitors to www.smartt.com website
Reason of Outage:

Due to a database issue, some end users may have experienced problems accessing the www.smartt.com website last Sunday. The issue was resolved at 8:00PM on that same day. Please do not hesitate to contact us if you have any questions or concerns. We apologize for the inconvenience.

Date: 02/21/2015Potential Outage
Time: 11:00PM - 11:05PM PT
Duration: 5 Minutes
Affected Customers: Specific fiber customers
Reason of Outage:

The total hardware upgrade time will be 5 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 02/18/2015Potential Outage
Time: 07:00AM - 07:30AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the quarterly generator test.
Reason of Outage:

The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 01/17/2015 Expected Outage
Time:

11:00PM - 01:00AM PT

Duration:

2 Hours

Affected Customers:

Smartt email service

Reason of Outage:

We will be performing some server maintenance to extend disk space on Smartt Mail server. The mail server will not be available during the maintenance process. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 01/08/2015 Potential Outage
Time:

10:00PM - 10:05PM PT

Duration:

5 Minutes

Affected Customers:

All websites hosted on Lecter server

Reason of Outage:

We will apply security patches on Lecter server. However, there is no service interruption to customer websites. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 12/31/2014 Expected Outage
Time:

23:59PM PT - 10:00AM PT

Duration:

10 Hours

Affected Customers:

All websites hosted on PHP 5.2 or 5.3 servers

Reason of Outage:

Due to end-of-life for PHP and FreeBSD products, Smartt will be performing PHP 5.4 and OS upgrade on our FreeBSD hosting servers. Affected websites will be down throughout the maintenance period. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 11/24/2014 Expected Outage
Time:

23:00PM PT - 23:15PM PT

Duration: 15 Minutes
Affected Customers:

All emails coming from external network (ie. the Internet).

Reason of Outage:

We will be performing some maintenance on our Barracuda Anti-Spam Firewall. Incoming emails from the Internet will be temporarily delayed during the maintenence. These delayed emails will be automatically delivered once the maintenance on the Anti-Spam Firewall has been completed. Retrieving and sending emails will not be affected by the maintenance process.

If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 11/14/2014 Past Outage
Time:

16:30PM PT - 17:00PM PT

Duration: 30 Minutes
Affected Customers:

All websites hosted on Mcdonald server

Reason of Outage:

We are currently trying to resolve a hardware issue which happened early this week on Mcdonald server. As a result of this process, web hosting customers on Mcdonald server are experiencing service disruptions. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 10/23/2014 Potential Outage
Time:

10:34AM - 11:23AM PT

Duration:  50 Minutes
Affected Customers:

All customers

Reason of Outage:

Intermittent packets and connections drop were reported this morning (around 10:30am). The problem was isolated to connections/traffics coming from Harbour center backbone.  It was caused by unintended BGP routes leak from one of our BGP peers in Harbour Center peering exchange.  The issue has been reported and resolved.

If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 10/03/2014 Potential Outage
Time:

09:00AM - 09:15AM PT

Duration: 15 Minutes
Affected Customers:

All customers

Reason of Outage:

Packet drop issue was detected on one of our redundant backbone connections between Burnaby and Vancouver Harbor around 9:00AM.  All traffic is re-routed to the other good backbone connection at 9:15AM.  As a result, our clients were experiencing intermittent connection issues from 9:00AM to 9:15AM.

If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 09/25/2014Potential Outage
Time:

01:00AM PT - 06:00AM PT

Duration: 5 Hours
Affected Customers:

Clients using Novus Fiber Backbone

Reason of Outage:

Novus will be conducting maintenance work during the following period:

Thursday, September 25th 2014 from 1:00am until 6:00am

During this period, there will be several short disruptions to the internet and/or Novus Network Services. 

Please be assured our technicians will make every effort to minimize the interruptions and keep them as brief as possible.
We thank you in advance for your patience and understanding through this mainnance.

Date: 08/20/2014Potential Outage
Time: 07:00AM - 07:30AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the quarterly generator test.
Reason of Outage:

The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 05/06/2014Potential Outage
Time: 05/06/14 08:00AM PT
Duration: 1 Hour
Affected Customers: Colocation Customers
Reason of Outage:
BC Hydro will be changing our hydro meters in both units on Tuesday, May 6th 
 
We do not anticipate any service interruptions since our systems will be operating on backup power (UPS and power generator), and our support staff will be on hand to monitor the situation throughout this time. In case of unexpected problems, however, we recommend that you take appropriate precautions before May 6th.
 
If you have any questions or need additional information, please contact our Client Services Group:
 
. Telephone: 604-473-9700
 
Thank you,
Smartt Team
Date: 04/02/2014 Past Outage
Time: 08:22AM - 08:40AM PT
Duration: 15 Minutes
Affected Customers: Some PPPoE ADSL Connections
Reason of Outage:
There was an issue on Telus's network that caused some PPPoE connections to go offline. Rebooting your ADSL Modem should get the connection back online.
 
We apologize for any inconvenience this may cause.
Date: 03/16/2014 - 03/17/2014Potential Outage
Time: 03/16/14 08:00PM PT - 03/17/14 08:00AM PT
Duration: 12 Hours
Affected Customers: No customer should be affected by the BC Hydro power outage.
Reason of Outage:

We have received a Notice of Planned Power Outage from BC Hydro. Our building will be without BC Hydro power from:

. 8:00 pm Sunday, March 16 until 8:00 am Monday, March 17

We do not anticipate any service interruptions since our systems will be operating on backup power (UPS and power generator), and our support staff will be on hand to monitor the situation throughout this time. In case of unexpected problems, however, we recommend that you take appropriate precautions before March 16.


If you have any questions or need additional information, please contact our Client Services Group:

. Telephone: 604-473-9700

. Email: support@smartt.com


Thank you,
Smartt Team

Date: 02/27/2014Potential Outage
Time: 08:00AM - 08:30AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage:

The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 02/13/2014Expected Outage
Time: 12:00AM - 6:00AM PT
Duration: 5 Minutes
Affected Customers: Cable connections
Reason of Outage:

Please be advised between the hours of 12:00 AM to 6:00 AM on 13-Feb-14 Shaw will be performing some changes to their network within the Anderson/Granville area in Vancouver. This will cause a short disruption of services to customers during this change which is expected to last less than 5 minutes in duration.


We apologize for any inconvenience this may cause.

Date: 02/12/2014Current Outage
Time: 02/12/2014 02:15AM PT - 02/17/14 01:00AM PT
Duration: 5 days
Affected Customers: IPI Photo customers
Reason of Outage:

There was a hardware failure on one of IPI Photo servers last night. Smartt team is still working to resolve the issue as soon as possible. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

The issue was resolved early this morning, IPI websites should be back up and running as normal.

Date: 02/11/2014Potential Outage
Time: 03:00PM - 05:00PM PT
Duration: 2 Hours
Affected Customers: No customer should be affected by the UPS maintenance.
Reason of Outage:

We will be performing routine UPS maintenance on February 11, 2014 from 03:00PM to 05:00PM PT. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 01/31/2014New Software Release
Time: N/A
Duration: N/A
Affected Customers: All Smartt Customers
Reason of Outage:

Starting Tuesday February 11th, our new office operation hours will be changed to the following: 

8:00am - 5:00pm Pacific Time (Monday to Friday)

For any off-hour emergency support, the process remains unchanged.

If you have any questions or concerns, please feel free to contact us. 

Date: 01/27/2014Past Outage
Time: 2:35PM 01/27/2014 - 4:00PM 01/28/2014
Duration: 25.5 Hours
Affected Customers: Chilliwack Dialup Customers
Reason of Outage:

A power outage caused our Dialup modem pool to go offline. We are currently working to get this issue resolved.

If you have any questions or concerns, please feel free to contact us. We apolgize for the inconvenience.

Date: 01/20/2014Past Outage
Time: 03:38PM - 03:43PM PT
Duration: 5 Minutes
Affected Customers: All Smartt clients who used SSL mail service.
Reason of Outage:

Smartt mail SSL service was interrupted for about 5 minutes. However, this issue was quickly resolved at 4:43PM. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 01/28/2014Potential Outage
Time: 08:00AM - 17:00PM PT
Duration: 8 Hours
Affected Customers: No customer should be affected by the UPS maintenance.
Reason of Outage:

We will be performing routine UPS maintenance on January 28, 2014  from 08:00AM to 5:00PM PT. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date:

01/08/2014 Past Outage
Time: 11:00AM - 11:50AM PT
Duration: 50 Minutes
Affected Customers: Smartt Phone System
Reason of Outage:
We are experiencing a phone service outage. However, all other services are still running normaly. If you would like to contact Smartt staff, please use our email addresses. Our general emails are billing@smartt.comsupport@smartt.comsales@smartt.com.
 
If you have any questions or concerns, please contact us at support@smartt.com. We apologize for the inconvenience.
Date: 12/13/2013 Expected Outage
Time: 10:00PM - 10:30PM PT
Duration: 30 Minutes
Affected Customers: All Failover Connections
Reason of Outage:
We will be performing a routine firmware upgrade on our Failover Main Router. This process will take place from 10:00PM- 10:30PM and will cause an interruption in Failover services.
 
If you have any questions or concerns, please contact us at 604-473-9700 or at support@smartt.com. We apologize for the inconvenience.
Date: 11/13/2013 Expected Outage by Telus
Time: 01:00AM - 05:00AM PT
Duration: 20 Minutes per circuit
Affected Customers: All PPPoE/Arista Connections
Reason of Outage:
TELUS will be performing maintenance on network elements in the area(s) shown above. 
 
This activity is to update operating system software on targeted network elements as part of a network modernization project.
 
Please note that clients without a redundant connection will experience a loss of service for the duration shown above. Those clients with a redundant connection will see reconvergence hits rather than outage time. 
 
We apologize for any inconvenience this may cause. 
 
Thank you from TELUS.
Date: 10/29/2013 Expected Outage by Telus
Time: 01:00AM - 05:00AM PT
Duration: 10 Minutes per circuit
Affected Customers: All PPPoE/Arista Connections
Reason of Outage:
TELUS will be performing maintenance on network elements in the area(s) shown above.

This activity is to update operating system software on targeted network elements as part of a network modernization project.

Please note that clients without a redundant connection will experience a loss of service for the duration shown above. Those clients with a redundant connection will see reconvergence hits rather than outage time.

We apologize for any inconvenience this may cause. 
 
Thank you from TELUS.
Date: 10/18/2013 Past Outage by Telus
Time: 08:40PM - 10:00PM PT
Duration: 1 Hour and 20 Minutes
Affected Customers: Multiple Internet Connection Types
Reason of Outage:
TELUS was experiencing some traffic routing issues. Telus technicians were aware of the outage and trying to resolve the issue as soon as possible.

Please note that clients without a redundant connection will experience a loss of service. We apologize for any inconvenience this may cause. 
 
Thank you from TELUS.
Date: 09/24/2013Past Outage
Time: 09:00AM- 01:30PM PT
Duration: 4 Hours 30 Minutes
Affected Customers: All Customers with Incoming Email Service
Reason of Outage:
The issue with incoming email service was resolved around 01:30PM. Incoming emails that were sent during the outage will slowly begin to come in.
 
We apologize for the inconvenience.
Date: 09/23/2013Past Outage
Time: 08:00AM - 09:00AM PT
Duration: 1 Hour
Affected Customers: All Customers with Email Service
Reason of Outage:
Our e-mail server was inundated with a massive influx of SPAM messages. This resulted in delays of e-mails being sent due to excess amounts of processing required by the system to handle the SPAM. Please note that no e-mail messages were lost during this period.
 
If you have any questions or concerns, please contact us at 604-473-9700 or at support@smartt.com. We apologize for the inconvenience.
Date: 09/16/2013PastOutage
Time: 09:00AM - 11:00AM PT
Duration: 2 Hours
Affected Customers: All Customers with Email Service
Reason of Outage:
Our e-mail server was inundated with a massive influx of SPAM messages. This resulted in delays of e-mails being sent due to excess amounts of processing required by the system to handle the SPAM. Please note that no e-mail messages were lost during this period.
 
If you have any questions or concerns, please contact us at 604-473-9700 or at support@smartt.com. We apologize for the inconvenience.
Date: 07/26/2013PotentialOutage
Time: 01:00AM - 02:00AM PT
Duration: 1 Hour
Affected Customers: All Customers
Reason of Outage:
On July 27, 2013, We will be performing a routine firmware upgrade on our firewall. This process will take place from  1:00AM- 2:00AM and could cause minimal interruption in services.
 
If you have any questions or concerns, please contact us at 604-473-9700 or at support@smartt.com. We apologize for the inconvenience.
Date: 07/03/2013 PastOutage by Telus
Time: 01:10AM - 04:20AM PT
Duration: 3 Hours and 10 Minutes
Affected Customers: All PPPoE/Arista Connections
Reason of Outage:
TELUS has been aware of the issue and working to resolve the problem as soon as possible. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
 
Thank you from TELUS.
Date: 05/25/2013 PastOutage
Time: 05:10AM 05/25/2013 - 10:40AM 05/27/2013 PT
Duration: 53 Hours & 30 Minutes
Affected Customers: Chilliwack dialup customers
Reason of Outage:

There was an issue on Chilliwack dialup server over the weekend. The issue has been resolved on Monday monrning. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 05/24/2013PotentialOutage
Time: 10:00AM - 02:00PM PT
Duration: 4 Hours
Affected Customers: No customer should be affected by the yearly UPS maintenance.
Reason of Outage:

Yearly UPS maintenance occurs from 08:00AM to 03:00PM PT on May 14, 2013. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 05/07/2013PastOutage
Time: 07:45 - 12:45 PM PT
Duration: 5 Hours
Affected Customers: PPPoE/Arista customers
Reason of Outage:

The power outage during a BC Hydro power meter upgrade this morning caused Smartt PPPoE backbone fiber to be offline. Smartt is still working together with Telus to resolve the issue. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 05/07/2013PastOutage
Time: 07:45 - 07:46 AM PT
Duration: 1 Minute
Affected Customers: Datacenter customers
Reason of Outage:

The Smartt Backup Generator failure caused a short power outage during a BC Hydro power meter upgrade this morning. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 04/08/2013PastOutage
Time: 09:30 - 14:30 PM PT
Duration: 5 Hours
Affected Customers: Extended LAN Fiber customers at 625 Howe St, Vancouver
Reason of Outage:

Bell fiber at 625 Howe St, Vancouver was down due to some bad fiber pairs. Bell had resolved the problem as soon as possible. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 03/31/2013ExpectedOutage
Time: 10:00 - 10:05PM PT
Duration: 5 Minutes
Affected Customers: Mail Services (both incoming and outgoing) and Smartt Ticketing System
Reason of Outage:

Hardware upgrade. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 03/20/2013PotentialOutage
Time: 07:30AM - 08:00AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage:

The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 03/14/2013 PastOutage by Telus
Time: 05:10PM PT
Estimated Outage per Circuit: 3 Hours
Affected Customers: All PPPoE/Arista Connections
Reason of Outage:
TELUS has been aware of the issue and working to resolve the problem as soon as possible. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
 
Thank you from TELUS.
Date: 02/27/2013 PotentialOutage by Telus
Time: Between 00:10 AM - 04:00 AM - Mountain
Estimated Outage per Circuit: NO IMPACT
Affected Customers: Multiple sites, Canada
Reason of Outage:
TELUS would like to advise you that we will be making some changes to our service management tool sets. There is very little risk that these changes could impact any customer services but TELUS is committed to being transparent and informing customers when we are making network changes that pose even a small risk to your services.
 
These changes impact the applications that are managing the automated deployment of services within the TELUS network. They help TELUS to become more efficient and reduce risks of human error in delivering service to our customers. This change should be transparent to all customers and services and no action is required on your part. 
 
Thank you from TELUS.
Date: 02/20/2013PotentialOutage
Time: 07:30AM - 08:00AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage:

The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 02/10/2013 ExpectedOutage by Telus
Time: Between 1:00 AM - 6:00 AM
Estimated Outage per Circuit:
20 Minutes
Affected Customers: Vancouver, British Columbia ADSL customers
Reason of Outage:

TELUS will be performing maintenance on network elements in the area(s) shown above. This activity is to update operating system software on targeted network elements as part of a network modernization project. Please note that clients without a redundant connection will experience a loss of service for the duration shown above. Those clients with a redundant connection will see reconvergence hits rather than outage time. We apologize for any inconvenience this may cause however this is a necessary step in the evolution of the TELUS Network.

Date: 01/17/2013PotentialOutage
Time: 07:30AM - 08:00AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage:

The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 12/07/2012PastOutage
Time: 06:48PM- 08:18AM PT
Duration: 13 Hours and 30 Minutes
Affected Customers: Incoming emails
Reason of Outage:

Smartt spam filter was experiencing some technical issues. All incoming emails sent from external networks were queued up. The problem has been resolved. Emails from the queue are now getting delivered slowly. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

Date: 12/05/2012 PotentialOutage
Time: 07:30AM - 08:00AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage: The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 11/27/2012 PastOutage
Time: Between 1:00 AM - 5:00 AM
Estimated Outage per Circuit:
10 Minutes
Affected Customers: Vancouver, British Columbia ADSL customers
Reason of Outage: This particular activity requires TELUS to update the configuration of key elements in it's network to allow for greater capacity/reliability for clients and is also a prerequisite for ongoing infrastructure enhancements. Please note that clients without a redundant connection will experience a loss of service for the duration shown above. Those clients with a redundant connection will see reconvergence hits rather than outage time. We apologize for any inconvenience this may cause.
Date: 11/15/2012 PastOutage
Time: Between 7:00 AM - 8:00 AM
Duration:
1 Hour
Affected Customers: All Customers
Reason of Outage: One of our backbone providers via HE (Hurricane Electrics) was having a problem around 7 AM.  All traffic was re-reouted to the Telus backbone at 8AM.  As a result, our clients were experiencing intermittent connection issues from 7 AM - 8 AM.
Date: 11/14/2012 PotentialOutage
Time: 07:30AM - 08:00AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage: The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 11/01/2012 - 11/02/2012 PastOutage
Time: Between 11:00 PM - 6:00 AM
Estimated Outage per Circuit: 10 Minutes
Affected Customers: Delta, British Columbia ADSL customers
Reason of Outage: TELUS will be performing maintenance on network elements in the Delta, BC. This activity is to update operating system software on targeted network elements as part of a network modernization project. We apologize for any inconvenience this may cause.
Date: 10/18/2012 - 10/19/2012 ExpectedOutage
Time: Between 11:00 PM - 6:00 AM
Duration: 10 Minutes
Affected Customers: Delta, British Columbia ADSL customers
Reason of Outage: TELUS will be performing maintenance on network elements in the Delta, BC. This activity is to update operating system software on targeted network elements as part of a network modernization project. We apologize for any inconvenience this may cause.
Date: 10/2/2012 - 10/3/2012 ExpectedOutage
Time: Between 11:30 PM - 6:00 AM
Duration: 10 Minutes
Affected Customers: Delta, British Columbia ADSL customers
Reason of Outage: TELUS will be performing maintenance on network elements in the Delta, BC.  This activity is to update operating system software on targeted network elements as part of a network modernization project. We apologize for any inconvenience this may cause.
Date: 10/1/2012 New Software Release
Time: Between 3:00 - 5:00 PM
Duration: 10 Minutes
Affected Customers: Colocation customers, staff in suite 113 & 114
Reason of Outage: BC Hydro is changing the meter for both suite 113. We will be losing our power and switch to generator power during the switch over.
Date: 09/17/2012 PastOutage
Time: 8:00 AM - 4:30 PM
Duration: 8.5 Hours
Affected Customers: Abbotsford dialup customers
Reason of Outage: We have identified a hardware problem with the Abbotsford dial-up network pool, which has since been resolved. We apologize for any inconvenience this may have caused.
Date: 09/13/2012-09/14/2012 New Software Release
Time: 11:00 PM - 3:00 AM PT
Duration: 4 hours
Affected Customers: Colocation customers
Reason of Outage: We have scheduled maintenance on our HVAC system. There are no expected outages to occur during this time frame.
Date: 08/18/2012 PastOutage
Time: 10:00 AM - 5:00 PM PT
Duration: 7 hours
Affected Customers: Dial-up customers in the Chilliwack area.
Reason of Outage: We have identified a problem with the Chilliwack dial-up network pool, Dial-up PRI line was down.  Chilliwack Dialup PRI line service has resumed. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 08/16/2012 PastOutage
Time: 03:30 - 03:50 PM PT
Duration: 20 Minutes
Affected Customers: Any Colocation with non standard UPS service.
Reason of Outage: This was an unexpected outtage, we are looking at a solution for the root cause. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 08/15/2012 PotentialOutage
Time: 07:30AM - 08:00AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage: The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 08/14/2012 PastOutage
Time: 13:05 PM - 13:45 PM PT
Duration: 40 Minutes
Affected Customers: Smartt DNS ktk1.smartt.com
Reason of Outage: ktk1.smartt.com DNS server was down due to a human error. We will try our best to eliminate this issue in the future. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 08/08/2012 PastOutage
Time: 12:00 PM - 14:30 PM PT
Duration: 2 Hours and 30 Minutes
Affected Customers: Smartt webmail and SMTP with port 587
Reason of Outage: Due to a SSL certificate issue, Smartt email users may be experiencing SSL certificate issue error while using Smartt webmail and SMTP outgoing mail server with port 587.  Smartt Client Support technicians are aware of the issue and are working to resolve it. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 07/18/2012 PastOutage
Time: 12:00 - 12:45 PM PT
Duration: 45 Minutes
Affected Customers: Smartt outgoing mails
Reason of Outage: Due to a misconfiguration in the firewall, your SMTP server's outbound traffic was cut off for about 45 minutes. As a result, outbound emails around noon experienced a delay and were pending delivery. All delayed emails have been delivered to their intended destinations. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 06/28/2012 PastOutage
Time: 10:00 - 10:05 PM PT
Duration: 05 Minutes
Affected Customers: All websites hosted on Patrick server
Reason of Outage: Patrick server will be restarted to apply recent software updates as part of our routine server software maintenance. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 06/22/2012ExpectedOutage by Telus
Time: 02:00 - 06:00 AM PT
Estimated Outage per Circuit: 20 Minutes
Affected Customers: Multiple connection types like ADSL, PPPoE, etc.
Reason of Outage:
TELUS will be performing maintenance on network elements in the area(s) shown above.
 
This particular activity requires TELUS to update the configuration of key elements in it's network to allow for greater capacity/reliability for clients and is also a prerequisite for ongoing infrastructure enhancements.
 
Please note that clients without a redundant connection will experience a loss of service for the duration shown above. Those clients with a redundant connection will see reconvergence hits rather than outage time.
 
This activity is to further enhance the TELUS experience. We apologize for any inconveniences that this may cause however it is a necessary step towards TELUS' network infrastructure evolution.
Date: 06/21/2012ExpectedOutage by Telus
Time: 02:00 - 06:00 AM PT
Estimated Outage per Circuit: 20 Minutes
Affected Customers: All ADSL customers
Reason of Outage:
TELUS will be performing maintenance on network elements in the area(s) shown above.
 
This particular activity requires TELUS to update the configuration of key elements in it's network to allow for greater capacity/reliability for clients and is also a prerequisite for ongoing infrastructure enhancements.
 
Please note that clients without a redundant connection will experience a loss of service for the duration shown above. Those clients with a redundant connection will see reconvergence hits rather than outage time.
 
This activity is to further enhance the TELUS experience. We apologize for any inconveniences that this may cause however it is a necessary step towards TELUS' network infrastructure evolution.
Date: 06/20/2012 PotentialOutage
Time: 07:30AM - 08:00AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage: The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 06/17/2012ExpectedOutage
Time: 10:00 - 10:30 PM PT
Duration: 30 Minutes
Affected Customers: All email services
Reason of Outage: Performing Firmware upgrade on anti-spam email filter application server and rebooting email database server to increase CPU counts. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 06/11/2012PastOutage
Time: 09:39 - 10:14 AM PT
Duration: 35 Minutes
Affected Customers: Smartt email and some web hosting customers.
Reason of Outage: One of the virtualization hardware nodes in Smartt's virtualization cluster experienced an excessive CPU spike and caused some servers to appear offline. The issue has been alleviated.

Additional hardware node has been ordered for the cluster to prevent future occurrance. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 06/08/2012ExpectedOutage by Bell
Time: 06:15 - 06:45 AM PT
Duration: 30 Minutes
Affected Customers: All cable customers and specific fiber customers
Reason of Outage:
Bell is upgrading one of Fiber Backbones.

Please note that clients without a redundant connection will experience a loss of service for the duration shown above. Those clients with a redundant connection will see reconvergence hits rather than outage time.

We apologize for any inconvenience this may cause; however, this is a necessary step in the evolution of the Bell Network.
Date: 05/22/2012ExpectedOutage by Telus
Time: 01:01 - 05:00 AM PT
Estimated Outage per Circuit: 30 Minutes
Affected Customers: Smartt PPPoE/Arista connections
Reason of Outage:
This activity is to upgrade set of devices in support of Multicast Offload to Converged Edge project.

Please note that clients without a redundant connection will experience a loss of service for the duration shown above. Those clients with a redundant connection will see reconvergence hits rather than outage time.

We apologize for any inconvenience this may cause; however, this is a necessary step in the evolution of the TELUS Network.
Date: 05/18/2012ExpectedOutage by Telus
Time: 01:01 - 05:00 AM PT
Duration: 5 Hours
Affected Customers: Multiple Locations, British Columbia
Reason of Outage:
TELUS will be performing maintenance on network elements in the area(s) shown above.
 
This activity is to update operating system software on targeted network elements as part of a network modernization project.
 
Please note that clients without a redundant connection will experience a loss of service for the duration shown above. Those clients with a redundant connection will see reconvergence hits rather than outage time.
 
We apologize for any inconvenience this may cause; however, this is a necessary step in the evolution of the TELUS Network.
Date: 05/16/2012 PotentialOutage
Time: 07:30AM - 08:00AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage: The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 05/02/2012PastOutage
Time: 10:20 - 11:05 AM PT
Duration: 45 Minutes
Affected Customers: Any customers who tried to access servers on the offline node.
Reason of Outage: One of Smartt network hardware nodes lost connection to the network and caused all servers on this node to be offline. The issue has been fixed, and all servers are back online at the moment. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 04/26/2012PastOutage
Time: 10:00 - 11:30 AM PT
Duration: 1 Hour and 30 Minutes
Affected Customers: Cable connections
Reason of Outage: Cable customers in the Greater Vancouver area may experience connection issues due to Shaw network outage. Shaw support team has been informed, and the issue got resolved after 90 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 04/18/2012 PotentialOutage
Time: 07:30AM - 08:00AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage: The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 03/25/2012 ExpectedOutage
Time: 10:00 - 11:00PM PT
Duration: 30-60 Minutes
Affected Customers: All emails coming from external network (ie. the Internet).
Reason of Outage:
Firmware upgrade to Barracuda Anti-Spam firewall.  Only incoming
emails from the Internet will be temporary affected during the firmware upgrading event. These undelivered emails will be automatically re-send by the external servers. Retrieving and sending emails will not be affected during the upgrading event.  If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 03/21/2012 PotentialOutage
Time: 07:30AM - 08:00AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage: The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 02/29/2012 PastOutage
Time: 12:03 AM - 09:16 AM PT
Duration: 9 Hours and 13 Minutes
Affected Customers: Smartt web hosting customers on one specific server
Reason of Outage:
There was a software corruption due to a PHP script issue on one web server. The issue was resolved, and PHP script was modified to prevent this type of issue again in the future. We apologize for the inconvenience. If you have any questions or concerns, please feel free to contact us.
Date: 02/28/2012 PastOutage
Time: 12:23 PM - 17:23PM PT
Duration: 5 Hours
Affected Customers: Smartt email customers
Reason of Outage: Smartt's mail server intermittently stopped delivering emails and bounced emails back to sender due to an unexpected issue during a routine server software maintenance. As a result, we had to revert to a backup copy of the server (dated Feb 27th 7:00pm).

Please note that emails sent between 12:30 pm to 5:30 pm PST (Tuesday/Feb 28) may have been lost, and your recipients will not be able to receive them. Please:
1. Re-send anything that you sent during this time
2. Re-send bounce-backs as well since they wouldn't be re-sent automatically
3. If you were expecting any incoming e-mails and did not receive them, please get in touch with the senders.

We apologize for the inconvenience. If you have any questions or concerns, please feel free to contact us.
Date: 02/22/2012 PotentialOutage
Time: 07:30AM - 08:00AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage: The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 02/14/2012PastOutage
Time: 12:43 AM - 09:13 AM PT
Duration: 8 Hours and 30 Minutes
Affected Customers: Smartt email customers
Reason of Outage: There were intermittent problems with incoming email due to an unexpected issue which is now resolved. Please note that no email was lost during this time period. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 02/14/2012PastOutage
Time: 12:23 AM - 12:43 AM PT
Duration: 20 Minutes
Affected Customers: Smartt email customers
Reason of Outage: The server went down due to an unexpected issue which is now resolved. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 02/08/2012PastOutage
Time: 06:00 AM - 07:30 AM PT
Duration: 1 Hour and 30 Minutes
Affected Customers: Web hosting customers on Patrick server
Reason of Outage: Apache service on Patrick server stopped working due to some unknown reasons. The service was manually started; however, we are still investigating the cause of this issue. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 01/30/2012ExpectedOutage
Time: 11:00 PM PT 00:00 AM PT
Duration: 1 Hour
Affected Customers: All email related services (both incoming and outgoing email services)
Reason of Outage: Regular system software upgrade. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 01/30/2012ExpectedOutage
Time: 11:00 PM PT 00:00 AM PT
Duration: 1 Hour
Affected Customers: All email related services (both incoming and outgoing email services)
Reason of Outage: Regular system software upgrade. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 01/26/2012PastOutage by Telus
Time: 03:44 PM PT - 01-27-2012 00:02 AM PT
Duration: 8 Hours & 18 Minutes
Affected Customers: Chilliwack ADSL & Dialup customers
Reason of Outage: Telus is currently experiencing a network outage in Chilliwack which affects many Smartt ADSL and Dialup customers in the area. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 01/18/2012 PotentialOutage
Time: 07:30AM - 08:00AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage: The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 01/09/2012PastOutage
Time: 01:15 -  01:20PM PT
Duration: 5 Minutes
Affected Customers: A large number of hosted web sites.
Reason of Outage: One of our web servers experienced an operational disruption resulting in its hosted web sites being inaccessible. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 01/09/2011 PastOutage
Time: 03:00 - 11:00AM PT
Duration: 8 hours
Affected Customers: Everyone with e-mail access.
Reason of Outage: Our e-mail server was inundated with a massive influx of SPAM messages. This resulted in delays of e-mails being sent due to excess amounts of processing required by the system to handle the SPAM. Please note that no e-mail messages were lost during this period.
Date: 01/04/2012 PotentialOutage
Time: 07:30AM - 08:00AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage: The total generator test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 11/16/2011 PotentialOutage
Time: 07:30AM - 08:00AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage: Generator will be tested once a month on every 3rd Wednesday of the Month around 7:30 AM. The total test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 10/25/2011 ExpectedOutage
Time: 12:00 PM PT
Duration: 10-15 Minutes
Affected Customers: All IPIPHOTO customers
Reason of Outage: Virus removal. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 10/19/2011 PotentialOutage
Time: 07:30AM - 08:00AM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage: Generator will be tested once a month on every 3rd Wednesday of the Month around 7:30 AM. The total test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 09/22/2011
Time: 09:00 - 09:15PM PT
Duration: 15 Minutes
Affected Customers: Antarctic, Aug, Plesk, IPI, Krypton web hosting servers
Reason of Outage: Regular server updates. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 09/14/2011 PotentialOutage
Time: 06:00PM - 09:30PM PT
Duration: 3 Hours and 30 Minutes
Affected Customers: No customer should be affected by the HVAC system issue.
Reason of Outage: During a standard monthly generator test, the HVAC system encountered a surge of power which resulted in one of the compressors failing. As a result, the HVAC operated at only 50%. The failing compressor is currently being fixed. We estimate the system to be fully operational by 9:30 PM PT. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 09/14/2011 PotentialOutage
Time: 05:30PM - 06:00PM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage: Generator will be tested once a month on every 3rd Wednesday of the Month around 5:30 PM. The total test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 09/14/2011 ExpectedOutage
Time: 01:00 - 03:00AM PT
Duration: 2 Hours
Affected Customers: Fortinet Fail-over customers
Reason of Outage: Critical hardware diagnostics and upgrades. The downtime is initially estimated to be from 1 to 2 hours. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 09/08/2011PastOutage
Time: Around 03:00AM PT
Duration: 6 Hours
Affected Customers: Smartt traffic goes through Seattle route
Reason of Outage: Smartt Seattle router was having some network card issues. Therefore, customer experienced different traffic problems. The issue has been resolved. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 08/11/2011ExpectedOutage by Telus and Shaw
Time: Around 07:00AM PT
Duration: NO ETA
Affected Customers: Some cable and pppoe connections
Reason of Outage: Both Telus and Shaw are experiencing different network outage issues. There is no ETA at the moment. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 08/10/2011ExpectedOutage
Time: 09:00PM PT
Duration: 10 Minutes
Affected Customers: Plesk, Aug and Antarctic web hosting server
Reason of Outage: Routine maintenance for windows web servers. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 08/03/2011 - 08/04/2011PastOutage
Time: 06:00PM 08/03 - 08:00AM 08/04 PT
Duration: 14 Hours
Affected Customers: Websites hosted on Smartt Chucky server
Reason of Outage: All websites hosted on Chucky server were down due to a human error. We will try our best to eliminate this issue in the future. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 07/20/2011 PotentialOutage
Time: 05:30PM - 06:00PM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage: Generator will be tested once a month on every 3rd Wednesday of the Month around 5:30 PM. The total test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 07/12/2011 ExpectedOutage
Time: 9:00PM PT
Duration: 10 minutes
Affected Customers: Web hosting customers.
Reason of Outage: We are performing maintenenace on three web servers. As a result, some web hosting customers may experience website downtime. The downtime should not last more than 10 minutes.
Date: 07/12/2011 PastOutage
Time: 11:10AM - 1:30PM PT
Duration: 2 hours; 20 minutes
Affected Customers: All Smartt customers.
Reason of Outage: We've resolved the mail server issue. Email service has been restored.
Date: 06/30/2011PastOutage by Telus
Time: 1:00 PM PT
Duration: 24 Hours & 30 Minutes
Affected Customers: All Arista customers.
Reason of Outage: Telus Fiber cables physically got cut. The issue is affecting our Arista services and partially Cable connections. Smartt Client Support technicians are aware of the issue and are working to resolve it.
Date: 06/27/2011PastOutage
Time: 3:30 - 3:45 PM PT
Duration: 15 Minutes
Affected Customers: All email customers.
Reason of Outage: The issue with the mail server has been resolved.
Date: 06/26/2011PastOutage
Time: 4:00 PM - 8:00 PM PT
Duration: 4 Hours
Affected Customers: Webmail clients and selected websites with databases.
Reason of Outage: A database server was quickly filled to capacity due to an unusual amount of received emails. The Client Support team allocated more hard disk drive space to prevent future disruptions.
Date: 06/23/2011PastOutage
Time: 1:45 PM - 6:15 PM PT
Duration: 4.5 Hours
Affected Customers: Apache Web Hosting Customers
Reason of Outage: Smartt Client Support has determined that the cause of the outage was due to conflicting data libraries on the Apache Web server, which caused cache function errors. The issue has been resolved.
Date: 06/22/2011 PastOutage
Time: 2:00PM PT
Duration: n/a
Affected Customers: Web Hosting Customers
Reason of Outage: We are currently resolving a security issue with one of our web hosting servers by enhancing file access permissions. As a result of this issue, some web hosting customers are experiencing service disruptions. If you experience problems with your website, or you have questions or concerns, please contact Smartt.com Support.

We will post further announcements on this issue in the Network Status section of Smartt.com.
Date: 06/20/2011 ExpectedOutage
Time: 21:00 - 21:15PM PT
Duration: 15 Minutes
Affected Customers: Every customer/domain on SmarttPanel
Reason of Outage: Operating System security updates. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 06/17/2011PastOutage
Time: 02:00AM - 05:45AM PT
Affected Customers: All customers
Reason of Outage: A colocation customer server has generated an extremely high amount of UDP packets, resulting in a Denial of Service attack that has affected all Smartt customers in varying degrees. The partial outage began approximately at 2:00 a.m. and lasted until 5:45 a.m. We have taken the problem server offline to address the issue, and no further impact is anticipated. If you experience any network difficulties, please contact us immediately at (604) 473-9700, and choose option 3. We apologize for any inconvenience. We are taking steps to minimize such service impacts in the future.
Date: 06/14/2011 New Software Release
Time: 10:00AM PT
Affected Customers: All customers
Reason of Outage: E-MAIL PHISHING SCAM WARNING TO ALL SMARTT CUSTOMERS: This is a warning to all Smartt customers to be aware of an ongoing email phishing scam. The scam works by sending an email requesting that you reply with your webmail username and password to prevent your account from being shutdown.

The message body is similar to the following:

Attn: Smartt Webmail User
  
Our webmail would be shutting down all unused Account due to the congestion in our mail server. To confirm your active account you are required to fill in your details below and send back to us. This information would be needed to verify your account and to avoid being closed.

 
If you receive this message, DO NOT reply to it with any account information. Delete the message immediately.

Smartt will never ask for your account information and password over email. If you have any questions, please contact Smartt support.
Date: 06/03/2011 ExpectedOutage
Time: 21:00 - 21:15PM PT
Duration: 15 Minutes each
Affected Customers: Every customer on AUG and ANTARCTIC
Reason of Outage: Operating System security updates. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 05/18/2011  PotentialOutage
Time: 05:30PM - 06:00PM PT
Duration: 30 Minutes
Affected Customers: No customer should be affected by the monthly generator test.
Reason of Outage: Generator will be tested once a month on every 3rd Wednesday of the Month around 5:30 PM. The total test time will be 30 minutes. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.
Date: 05/02/2011  ExpectedOutage
Time: 2:30PM - 3:30PM PT
Duration: 1 Hours
Affected Customers: All client.mybacupserver.ca customers
Reason of Outage: Replace the physical hard drive of client.mybackupserver.ca server.  We apologize for the inconvenience and thank you for your patience.
Date: 04/28/2011  PastOutage
Time: 11:30AM - 3:30PM PT
Duration: 4 Hours
Affected Customers: All customers who use incoming mail server.
Reason of Outage: Due to high traffic load on the Smartt spam server, all incoming e-mails are delayed. We are working to resolve this issue as soon as possible. Thank you for your patience.