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New Software Release

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by Telus
Date: 08/15/2010
Time: 01:00 - 05:00 AM PT
Estimated Outage Per Circuit: See Below
Affected Customers: Multiple Locations, BC
Reason of Outage: This change is for the implementation of new redundantly diverse 10Gb links to the TELUS Backbone for the VIDC Shared Hosting Network.

The IDC Network Supoort Team will be replacing the existing bundled 1Gb links that connect each VIDC INET Core to their designated DR's, with a single 10Gb link, which will connect each VIDC INET Core to their newly designated CA.

Also during this change window, we will be making a slight modification to our Spanning Tree configuraiton on the VIDC INET Cores.

All work will proceed first on our standby device, that being VIDC-INET-CORE02. We will implement the 10Gb circuit upgrade to the Backbone, working in conjunction with the TELUS LOGICAL DESIGN-IP DESIGN team. Once it has been determined that VIDC-INET-CORE02 is functioning optimally, we will manually failover the active device, that being VIDC-INET-CORE01, so that it now becomes the standby device, and VIDC-INET-CORE02 will now be the new active device.

Once VIDC-INET-CORE02 has fully assumed the role of the active core, we will then implement the same 10Gb circuit upgrade on VIDC-INET-CORE01. Once it has been determined that VIDC-INET-CORE01 is functioning optimally, we will manually failback active functionality to VIDC-INET-CORE01, therefore returning VIDC-INET-CORE02 to a standby role.

During the course of the change, we will endeavor to minimize disruption. However, there will be multiple short outages with a possible total duration of up to 60 minutes.
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Date: 08/12/2010
Time: 12:00 PM PT
Duration: 15 Minutes
Affected Customers: All Windows Server Web Hosting or FTP Users
Reason of Outage: Regular Maintenance – Critical Windows updates. If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.

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