FlexHours

Are You Looking for an Accountable Digital Partner So You Can Focus On Your Core Business?

Branding – Web Development – Digital Marketing – IT Services

Our FlexHour programs cover all Smartt services across Branding, Web Development, Digital Marketing, and IT services. But in case you have just one particular need:

I need a Branding and Messaging Team

Looking to stand out and differentiate your brand? Smartt can help your brand become irreplaceable and irresistible to your market.

I need a Design / Web Development Team

Do you need someone to maintain, improve, or fix your website? From websites to web applications, our team can help you.

I need a Digital Marketing Team

Our cross-functional team has domain expertise in business, digital marketing, and technology and can help you achieve measurable results.

I need an IT Management Team

Looking for an IT Partner? Our team of experts can mange your IT and free up the time you need to focus on other business priorities.

Smartt FlexHours

1.Introduction

Many companies find it challenging to implement the digital channels and technologies required to stay ahead of their competitors – locally and abroad. Smartt offers cross-disciplinary capabilities as an extension of your team through our innovative FlexHour delivery model.

2.How Flexhour Works

As a FlexHour client, every month you will receive service hours that can be allocated across any of our services across Branding, Web Development, Digital Marketing, and IT Services. Our cross-functional experts will also offer customized recommendations based on user research, technology trends, and best practices.

3.Why FlexHours?

Access to Experts

FlexHours give you access to experts cross the whole Digital Lifecycle (Branding, Web Development, Digital Marketing, and IT services) at a set monthly price.

Stay Relevant

Having access to digital services mean you can trim unnecessary waste and maximize your spend based on value and ROI for the month.

Continuous Improvements

Stay relevant and thrive with continuous planning and execution based on results and the ever-changing technology landscape.

“Our integrated approach distinguishes Smartt from any other consultancy or agency. Let our team work as an extension of yours and maintain a focus on the rapid delivery of business value (“Bang for the buck”) amidst a constantly evolving business and technical landscape.”

Saleh Tousi, CEO

FlexHours Digital and IT Services

Startup

$450.00/Month *
  • 3 Included Hours / month
  • Premium Hosting
  • Email (MagicMail)
  • Website Monitoring
  • Account Management by "Junior" or above

Basic

$1,200/Month *
  • 8 Included Hours / month
  • Premium Hosting
  • Email (MagicMail)
  • Website Monitoring
  • Account Management by "Junior" or above

Premium

$3,000/Month *
  • 20 Included Hours / month
  • Corporate Hosting
  • Email (MagicMail)
  • Website Monitoring
  • Account Management by "Senior" or above

Professional

$7,500/Month *
  • 45 Total Hours / month
  • Corporate VPS
  • Offsite Backup
  • NAAS 1Gbs (on net)
  • Off-server Log Storage (Wazuh)
  • Malicious Traffic Blocking (Trend Micro)
  • Website Monitoring
  • Account Management by "Senior" or above

Corporate

$16,000/Month *
  • 100 Total Hours / month
  • Corporate VPS
  • Offsite Backup
  • NAAS 1Gbs (on net)
  • Off-server Log Storage (Wazuh)
  • Malicious Traffic Blocking (Trend Micro)
  • Vulnerability Scan and Reporting (tenable.io)
  • Website Monitoring
  • Account Management by "Expert" or above

Enterprise

$32,000/Month *
  • 200 Total Hours / month
  • Corporate VPS
  • Offsite Backup
  • NAAS 1Gbs (on net)
  • Off-server Log Storage (Wazuh)
  • Malicious Traffic Blocking (Trend Micro)
  • Vulnerability Scan and Reporting (tenable.io)
  • Malicious Traffic Blocking (NSX-T IDS/IPS)
  • Website Monitoring
  • Account Management by "Expert" or above

* Prices in USD for all non Canadian incorporated clients. Additional hours based on standard rate table. Calculated at 15 minute increments.

Travel time for site visits are billable if the total time is less than 4 hours.

Staff billable rates across Digital Practices

Title / Position Sample Service / Activities** Rate**
Junior System & Business Analysis / Visual & Graphic Design / Development & Programming / QC / Content Migration / ITIL Implementation / Security & Diagnostics / System Administration / System Hardening / Account Management / Project Management $150
Senior Above + Compliance & Best Practice $175
Expert Above + Service Design $200
Architect Above + Architecture $225
Practice Lead Above + Consulting $250

* Any billable hours outside of the client's FlexHour package will be at our standard Rate Card, not the blended rate. Clients can increase their FlexHour package to continue benefiting from the blended rate ($150/hour).

** Sample activities only.

** Prices in USD for all non Canadian incorporated clients. Calculated in 15 minute increments.

Non FlexHour requests that are cancelled with less than 24 hours notice are charged the minimum charge of 2 hours. This cancellation charge does not apply to FlexHour clients.

Travel time for site visits are billable if the total time is less than 4 hours.

“I try to do my own research and talk to other IT professionals, but it’s always good to get that expertise applied to your own specific situation. I found the discussions we had with Smartt really useful, especially around how we could make our systems more secure and robust.”

Daniel Vazquez, IT Administrator

The FlexHour Process

FLEXHOUR OVERVIEW

Smartt uses a FlexHours model to deliver business value and increase business results. FlexHours can be allocated monthly across Smartt services (Branding, Web Development, Digital Marketing and IT services) based on your business needs, goals, and performance. Packages are based on standard digital roadmaps for similar organizations or customized according to your needs.

STEP 1.

Business Review, Audits and Recommendations

The best plan is the one that fits your specific needs. We always start by learning about your company so that we can align our thinking, talent, and technology recommendations with your situation. We will then conduct audits to benchmark your desired services across Branding, Web Development, Digital Marketing, and IT Services against best practices and the latest trends. Recommendations are prioritized based on your priorities and resources available so that they can be part of your digital roadmap.

STEP 2.

Digital Roadmap

A roadmap serves as an evolving blueprint that describes and measures integrated programs so that you can align resources to improve results and position for the future. Each key area is prioritized into four levels. By having a strong idea of what your next steps are, we can balance the short term with the longer term to avoid making choices that may create reworks in the future.

STEP 3.

Ongoing Execution

Our team will use the allocatable FlexHours each month to work as an extension of your team. Each month’s tasks and focus will be agreed on mutually based on your digital roadmap and latest needs. Additional hours outside of your FlexHours package are also available as according to our standard Rate Card.

STEP 4.

Reviews and Adjustments

We will review the progress and results every month. Every year we will update the overall roadmap based on the results, latest trends and best practices.

Communication and SLA

Smartt’s communication protocols are designed to give you transparency and proactive communication.
01 // EVERYDAY WHITE GLOVE SERVICE

Your personal Account Manager will be your primary contact for your every day needs. You can contact your Account Manager through Basecamp or phone, who will then coordinate Smartt’s team members on your behalf.

02 // EMERGENCY SUPPORT

For emergency situations when your Account Manager is unavailable, you can send an email support@smartt.com and set the message priority to “Urgent” or call our primary support line at 604-473-9700.

Hosting Options

Smartt offers premium hosting services with prices that rival the biggest web hosting companies, with the white glove support that you can expect from the Smartt team.
SHARED HOSTING

(Starts at $19.95)

FREE for all FlexHour Clients

Shared hosting environments specifically optimized for Wordpress and Drupal websites
so that your backend admin panel is blazing fast.

  • 50GB SSD Storage / 100 GB Bandwidth
  • CenOS / Linux/ Windows with Cpanel/Plesk
  • 20 Mailboxes
  • Daily Backup (90 Day Retention)
  • SSL Certificate
WHO IT IS FOR:
  • Small businesses with Wordpress or Drupal websites
  • Clients who want hardware infrastructure reliability but do not mind sharing a server environment with other companies

Our Cross Function Team

Smartt’s team distinguishes us from any other consultancy or agency. We are a unique group of cross-functional experts who share the same values and approach. Our clients have called us the their “Saviors”, “Rockstars”, and their secret “Special Force”. We prefer just “Gentlefolks with Brains”.

Logical in Thinking;
Creative in Direction
Careful in Planning;
Agile in Execution
Blunt in Recommendation;
Polite in Delivery
Passionate at Work;
Passionate in Life;
Business Success Means Removing Boundaries

Our FlexHour Service Delivery Model require us to give our clients the Right Thinking, the Right Execution, and the Right Timing.

The Right Thinking:

To a person with a hammer, every problem looks like a nail. Our team must learn and understand the core principles from multiple disciplines so that the right decisions can be made.

The Right Execution:

Ideas are nothing until they become reality. Checklists and best practices help our team achieve predictable outcomes for cour clients.

The Right Timing:

A good plan executed at the right time is better than a perfect plan executed at the wrong time. Our agile approach helps our team deliver business value rapidly.

MARTIN WONG,
Chief Marketing Officer

Why Host With Smartt

Hosting with Smartt helps you have a single point of accountability so you know who to call if something needs to be done.

Support + Response

Hosting with Smartt allows our team to monitor and support your team much faster and easier than going through a third-party web hosting company.

Redundancy + Reliability

Our Multi-Node Dell HCI environment, multiple backbones, and multiple datacenters mean your website will be safe from single points of failure.

Optimized + Scalable

Our VmWare virtualized environments means we can migrate you between servers or scale up your resources easily and quickly as you grow.

Datacenter Facts

  • 3 Facilities: Burnaby (British Columbia), Raleigh (North Carolina), Washington, DC
  • Backup Power, UPS, HVAC
  • Multiple Tier I Internet uplinks
  • Secure facilities with key code/FOB entry
  • 100% uptime
  • Cisco network equipment
  • Multi-Node Dell HCI (VxRail) with EMC Storage (Burnaby, 2018 deployment)
  • VmWare virtualized environment (vCenter & VCD)
  • Linux / Windows environments

Head Office

#113-3855 Henning Drive
Burnaby,
BC V5C 6N3 Canada

Phone

Toll Free
in North America: 1-888-407-6937
Tel: 604.473.9700
Fax: 604.473.9080

Email

support@smartt.com

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