FlexHours

Are You Looking for an Accountable Digital Partner To Help You Break Barriers?

Branding – Web Development – Digital Marketing – IT Services

Our FlexHour programs cover all Smartt services across Branding, Web Development, Digital Marketing, and IT services. But in case you have just one particular need:

branding
I need a Branding and Messaging Team

Looking to stand out and differentiate your brand? Smartt can help your brand become irreplaceable and irresistible to your market.

web
I need a Design / Web Development Team

Do you need someone to maintain, improve, or fix your website? From websites to web applications, our team can help you.

marketing
I need a Digital Marketing Team

Our cross-functional team has domain expertise in business, digital marketing, and technology and can help you achieve measurable results.

it
I need an IT Management Team

Looking for an IT Partner? Our team of experts can mange your IT and free up the time you need to focus on other business priorities.

Smartt FlexHours

Introduction

Smartt FlexHours removes the uncertainty for clients of getting the best value and price for a complex and ever changing set of digital services, products and access to expertise they must have to stay relevant and thrive.

How Flexhour Works

As a FlexHour client, every month, you will receive a set of products and services that change as market trends and business needs change. You will also receive service hours that can be allocated across any of our services across Branding, Web Development, Digital Marketing, and IT Services. Our cross-functional experts will also offer customized recommendations based on user research, technology trends, and best practices.

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Access to Experts

FlexHours give you access to experts cross the whole Digital Lifecycle (Branding, Web Development, Digital Marketing, and IT services) at a set monthly price.

Stay Relevant

Having access to digital services mean you can trim unnecessary waste and maximize your spend based on value and ROI for the month.

Continuous Improvements

Stay relevant and thrive with continuous planning and execution based on results and the ever-changing technology landscape.

“Our integrated approach distinguishes Smartt from any other consultancy or agency. Let our team work as an extension of yours and maintain a focus on the rapid delivery of business value (“Bang for the buck”) amidst a constantly evolving business and technical landscape.”

Saleh Tousi, CEO
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FlexHours Digital and IT Services

Startup

$450.00/Month *
  • 3 Included Hours / month
  • Premium Hosting
  • Email (MagicMail)
  • Website Monitoring
  • Account Management by "Junior" or above

Basic

$1,200/Month *
  • 8 Included Hours / month
  • Premium Hosting
  • Email (MagicMail)
  • Website Monitoring
  • Account Management by "Junior" or above

Premium

$3,000/Month *
  • 20 Included Hours / month
  • Corporate Hosting
  • Email (MagicMail)
  • Website Monitoring
  • Account Management by "Senior" or above

Professional

$7,500/Month *
  • 45 Total Hours / month
  • Corporate VPS
  • Offsite Backup
  • NAAS 1Gbs (on net)
  • Off-server Log Storage (Wazuh)
  • Malicious Traffic Blocking (Trend Micro)
  • Website Monitoring
  • Account Management by "Senior" or above

Corporate

$16,000/Month *
  • 100 Total Hours / month
  • Corporate VPS
  • Offsite Backup
  • NAAS 1Gbs (on net)
  • Off-server Log Storage (Wazuh)
  • Malicious Traffic Blocking (Trend Micro)
  • Vulnerability Scan and Reporting (tenable.io)
  • Website Monitoring
  • Account Management by "Expert" or above

Enterprise

$32,000/Month *
  • 200 Total Hours / month
  • Corporate VPS
  • Offsite Backup
  • NAAS 1Gbs (on net)
  • Off-server Log Storage (Wazuh)
  • Malicious Traffic Blocking (Trend Micro)
  • Vulnerability Scan and Reporting (tenable.io)
  • Malicious Traffic Blocking (NSX-T IDS/IPS)
  • Website Monitoring
  • Account Management by "Expert" or above

* Prices in USD for all non Canadian incorporated clients. Additional hours based on standard rate table. Calculated at 15 minute increments.

Travel time for site visits are billable if the total time is less than 4 hours.

Rate Card for Additional Hours

Title / Position Sample Service / Activities** Rate**
Junior System & Business Analysis / Visual & Graphic Design / Development & Programming / QC / Content Migration / ITIL Implementation / Security & Diagnostics / System Administration / System Hardening / Account Management / Project Management $150
Senior Above + Compliance & Best Practice $175
Expert Above + Service Design $200
Architect Above + Architecture $225
Practice Lead Above + Consulting $250

* Any billable hours outside of the client's FlexHours package will be at our standard Rate Card, not the blended rate. Clients can increase their FlexHour package to continue benefiting from the blended rate ($150/hour).

** Sample activities only.

** Prices in USD for all non Canadian incorporated clients. Calculated in 15 minute increments.

Non FlexHours requests that are cancelled with less than 24 hours notice are charged the minimum charge of 2 hours. This cancellation charge does not apply to FlexHour clients.

Travel time for site visits are billable if the total time is less than 4 hours.

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“I try to do my own research and talk to other IT professionals, but it’s always good to get that expertise applied to your own specific situation. I found the discussions we had with Smartt really useful, especially around how we could make our systems more secure and robust.”

Daniel Vazquez, IT Administrator

The FlexHour Process

FLEXHOURS OVERVIEW

Smartt uses a FlexHours model to deliver business value and increase business results. FlexHours can be allocated monthly across Smartt services (Branding, Web Development, Digital Marketing and IT services) based on your business needs, goals, and performance. Packages are based on standard digital roadmaps for similar organizations or customized according to your needs.

Step

01.

Business Review, Audits and Recommendations

The best plan is the one that fits your specific needs. We always start by learning about your company so that we can align our thinking, talent, and technology recommendations with your situation. We will then conduct audits to benchmark your desired services across Branding, Web Development, Digital Marketing, and IT Services against best practices and the latest trends. Recommendations are prioritized based on your priorities and resources available so that they can be part of your digital roadmap.

Step

02.

Digital Roadmap

A roadmap serves as an evolving blueprint that describes and measures integrated programs so that you can align resources to improve results and position for the future. Each key area is prioritized into four levels. By having a strong idea of what your next steps are, we can balance the short term with the longer term to avoid making choices that may create reworks in the future.

Step

03.

Ongoing Execution

Our team will use the allocatable FlexHours each month to work as an extension of your team. Each month’s tasks and focus will be agreed on mutually based on your digital roadmap and latest needs. Additional hours outside of your FlexHours package are also available as according to our standard Rate Card.

Step

04.

Reviews and Adjustments

We will review the progress and results every month. Every year we will update the overall roadmap based on the results, latest trends and best practices.

Sample Billable Activities

Your FlexHours may be allocated to activities across Smartt's integrated service offerings. Here are some popular activity categories use Smartt for.

  • Audits, Strategy, and Consulting
  • Meetings / Onsite Visits
  • IT Helpdesk / Support
  • IT Outsourcing
  • IT Network Support
  • Cybersecurity Services
  • Branding / Graphics Design
  • Web / Application Development
  • Digital Marketing Management
  • Server Patching / Other Updates
  • Reports + Insights / Recommendations
Marketing賈賈賈IT ServicesDevelopmentBranding

Communication and SLA

Smartt’s communication protocols are designed to give you transparency and proactive communication.
EVERYDAY WHITE GLOVE SERVICE

Your personal Account Manager will be your primary contact for your every day needs. You can contact your Account Manager through Basecamp or phone, who will then coordinate Smartt’s team members on your behalf.

EMERGENCY SUPPORT

For emergency situations when your Account Manager is unavailable, you can send an email support@smartt.com and set the message priority to “Urgent” or call our primary support line at 604-473-9700.

Interested in learning more?

Get in touch for a no-obligation call to see if we would be a good fit for each other.

Book a Free Consultation

Our Cross Function Team

Smartt’s team distinguishes us from any other consultancy or agency. We are a unique group of cross-functional experts who share the same values and approach. Our clients have called us the their “Saviors”, “Rockstars”, and their secret “Special Force”. We prefer just “Gentlefolks with Brains”.

Logical in Thinking;
Creative in Direction
Careful in Planning;
Agile in Execution
Blunt in Recommendation;
Polite in Delivery
Passionate at Work;
Passionate in Life;
Business Success Means Removing Boundaries

Our FlexHour Service Delivery Model require us to give our clients the Right Thinking, the Right Execution, and the Right Timing.

The Right Thinking:

To a person with a hammer, every problem looks like a nail. Our team must learn and understand the core principles from multiple disciplines so that the right decisions can be made.

The Right Execution:

Ideas are nothing until they become reality. Checklists and best practices help our team achieve predictable outcomes for cour clients.

The Right Timing:

A good plan executed at the right time is better than a perfect plan executed at the wrong time. Our agile approach helps our team deliver business value rapidly.

MARTIN WONG,
Chief Marketing Officer

Head Office

#113-3855 Henning Drive
Burnaby,
BC V5C 6N3 Canada

Phone

Toll Free
in North America: 1-888-407-6937
Tel: 604.473.9700
Fax: 604.473.9080

Email

support@smartt.com

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