Notices and Communication Policy

Last Update: Novermber 10, 2009

In order to maintain quality control, provide timely trouble resolution and maintain an accurate communication history, SmarttNet requires all modification and account inquiry requests be sent in writing and logged by the appropriate department. In order to process your request in a timely manner, please use the appropriate contacts below. SmarttNet responds to all inquiries in on a best effort basis.

Submission to an incorrect address may result in a delay or complete lack of response from an authorized SmarttNet representative.

All billing adjustments and account modifications must be received in writing to accounting@smartt.com. Any modification requests received following the expiration date and time as indicated in the Terms of Service will result in the processing of the request during the following billing cycle.

Receipt of Customer request does not imply willingness or guarantee that SmarttNet will make the requested change, adjustment or modification to Services, billing, account or contract. All billing and contractual requests by Customer require a confirmation, in writing and bearing the signature of an authorized representative of SmarttNet.

All inquiries and change requests must be sent to one of the following addresses and must be received from an authorized User or Super User.

Ticketing and Support: support@smartt.com
Billing and Accounting: accounting@smartt.com
Sales & Administration: sales@smartt.com
Marketing & Press Releases: marketing@smartt.com
Black Lists & Copyrights: abuse@smartt.com

All formal legal inquiries and complaints must be received in writing, signature required upon receipt and sent to the following mailing address:

SmarttNet
Administrative and Legal Affairs
#114 – 3855 Henning Drive
Burnaby, BC
V5C 6N3